Cloud Retail

Tech Services

Terms of Use

Last Updated: August 17, 2020

These Cloud Retail Tech Services Terms of Use (“Terms”) are entered into between you and Restaurant Technology Solutions, LLC and govern your access and use of the Tech Services in connection with your Cloud Retail Agreement (“CRA”). These Terms are effective the earlier date of (a) when you sign the CRA referencing these Terms or (b) when you begin using the Tech Services. You acknowledge that these Terms require you to resolve most disputes by binding arbitration. 

  1. Definitions. The following terms have specific definitions:  
  1. a. “We,” “us,” and “our,” means Restaurant Technology Solutions, LLC.
  2. b. “Customer” or “you” means the company agreeing to these Terms.
  3. c. “Tech Services” means the services and functionality provided by our proprietary restaurant delivery order management technology platform, known as Otter. 
  4. d. “Third Party Vendors” means third party delivery service platforms, point of sale vendors, online ordering platforms and other third party vendors or service providers that you may elect to use and that we have made available within the Tech Services.
  5. e. “Your Data” means information and data about you, your business, your end customers and your Third Party Vendors generated during your use of the Tech Services, including information and data obtained from or provided by your Third Party Vendors during your use of the Tech Services.
  1. Tech Services 
  1. a. These Terms govern your use of the Tech Services and are separate from the rights and obligations set out in the certain CRA. You agree that you may only use the Tech Services in connection with the CRA.
  2. b. We will provide the Tech Services, and you may use the Tech Services, in each case subject to these Terms. Your right to use the Tech Services is non-exclusive, personal to your company and its employees, and is not assignable or transferable. Your authorization to use the Tech Services is contingent on your continued compliance with these Terms. 
  3. c.You will be required to create an account to use the Tech Services, and you are responsible for maintaining the confidentiality of your username and password. You may only access the Tech Services through the tablet device we provide, our website, or our mobile application, unless otherwise authorized by us in writing, and you may only use that tablet within your brick and mortar restaurant space. The Tech Services may also be configured to print order details to a printer device which we may provide. Unless otherwise agreed in writing by us, you agree that hardware we provide to you in connection with the Tech Services, if any, is rented to you, not sold, and you may only use the hardware in connection with the Tech Services. You are solely responsible for damage, loss, repair, replacement and other costs if you do not return the hardware in its original condition, normal wear and tear excepted.  
  4. d. We may from time to time modify or improve the Tech Services or add new features or functionality to the Tech Services. We may suspend Tech Services if reasonably necessary for an emergency situation or to stop potential harm, loss or damage to us or the Tech Services or other related systems. Any such suspension will be to the minimum extent and for the shortest duration required to: (a) prevent or terminate the offending use, (b) prevent or resolve the emergency situation, or (c) comply with applicable law.
  1. Other Rights and Restrictions
  1. a. As part of providing the Tech Services, we may transfer, process and store Your Data in the United States or any other country in which we or our affiliates and agents maintain facilities. By using the Tech Services, you consent to this transfer, processing and storage of Your Data. Our collection and use of personal information, if any, is subject to our Privacy Policy available at www.tryotter.com/privacy/privacypolicy. You agree that we may subcontract obligations under these Terms to our affiliates or other third parties, but we will remain liable to you for any subcontracted obligations.
  2. b. The Tech Services, including its “look and feel”, content, software, technology and applicable documentation, are and will remain the exclusive property of us and our licensors and are protected under the laws of the United States and other countries, and we hereby reserve all rights related to the Tech Services. You agree to not let anyone else use the Tech Services or any hardware we provide, and you may not copy, modify, distribute, sell, or lease any part of the Tech Services or hardware. You agree to not reverse engineer or attempt to extract any of the source code of the Tech Services unless we agree in writing or you are allowed to do so by applicable law. You may only access and use the Tech Services for lawful purposes consistent with the purposes for which we intend it to be used. 
  3. c. At your sole option, you may provide feedback or suggestions about the Tech Services to us, and if you do provide such feedback or suggestions, then you agree that we may freely use and exploit such feedback and suggestions for any purpose and without any obligation to you. You agree that we may use your name and logo in connection with supporting and marketing our Tech Services, provided that you may request the removal of your name and logo at any time by sending us an email at hello@tryotter.com.
  1. Third Party Vendors 
  1. a. In order to provide you with the Tech Services, we need to access your accounts with certain Third Party Vendors. As such, you appoint us as your agent with authorization to access and use your accounts with Third Party Vendors and Your Data for the purpose of providing you with the Tech Services, and you agree to provide your account login information for such purposes. You also authorize us to access and use information that relates to you or your relationship with the Third Party Vendors and you authorize such Third Party Vendors to disclose Your Data to us. You hereby grant us and our affiliates a nonexclusive, perpetual right to use Your Data and the other information you may enter, upload or make available through the Tech Services to improve our and our affiliates’ products and services and perform relevant industry trend analyses during and after the term of these Terms. We may also aggregate or de-identify Your Data in order to share relevant industry trends with third parties. In connection with your use of the Tech Services, we may access or store personal information  (as defined under the California Consumer Privacy Act of 2018 (“CCPA”)) contained in Your Data in multiple countries, including countries outside of your own country, to the extent permitted by Applicable Law. We are considered a “service provider” under the CCPA and will not: (x) sell Your personal information; (y) retain, use or disclose any of Your personal information for any purpose other than for the specific purpose of providing the services or as otherwise permitted under the CCPA; or (z) retain, use or disclose Your personal information outside of our direct business relationship.
  2. b. You agree that your use of the Third Party Vendors may be subject to additional terms presented by the Third Party Vendors, including their privacy policy and terms of service. You agree that the services of Third Party Vendors are provided by third parties and as such, we have no responsibility for the Third Party Vendors or the technology or services they provide (including those services which are accessible by our Tech Services). We cannot guarantee that we will support the integration with any Third Party Vendors or with any particular third-party vendors in the future, and we may remove or alter an integration with a Third Party Vendor at any time, with or without notice to you. You agree that we are not liable for any costs, expenses, or losses from your inability to use any particular Third Party Vendor in connection with the Tech Services or otherwise. 
  1. Fees. The fees for your use of our Tech Services pursuant to these Terms shall be deemed part of the fees for overall services under your CRA, and there are no additional fees for the use of our Tech Services pursuant to these Terms.
  2. Term and Termination. 
  1. a. Your use of the Tech Services is authorized during the term of your CRA. These Terms shall immediately terminate upon the expiration or termination of your CRA, unless we earlier terminate these Terms for your material breach as set forth below. 
  2. b. A party may terminate these Terms upon written notice to the other party in the event that the other party is in breach of these Terms and does not cure such breach within 30 days of notice to the other party thereof. We may terminate these Terms immediately upon written notice to you (i) for your breach of Section 2(a)-(b) or (ii) to comply with a legal requirement or court order, in our reasonable discretion. The following Sections will survive termination of these Terms: 1, 3, 6-10. Upon termination of these Terms, you agree to immediately return any of our hardware in your possession or control.  
  1. Warranties and Disclaimers.  
  1. a. Each party represents and warrants that it: (i) has full power and authority to enter into these Terms; and (ii) will comply with all laws applicable to the provision or use of the Tech Services, as applicable. You further represent and warrant that (1) if you upload any content (including menu items or pictures) to the Tech Services you have all necessary rights to use such content and doing so will not infringe or misappropriate the intellectual property rights of a third party, (2) the individual accepting the Terms has the right to bind Customer, (3) you will not violate any obligations to any third party by entering into and performing under the Terms (e.g. if you have chosen to use one or more Third Party Vendors, you do not maintain an exclusive contractual relationship with such Third Party Vendor), (4) you have the right to use, and allow our use of, Your Data and your authorized Third Party Vendor accounts, including the right to appoint us as your agent to access and use your accounts and Your Data as described in these Terms, and (5) if applicable (e.g. required by the Third Party Vendor), you have provided any notices, obtained any consents and satisfied any other requirements under applicable law and any Third Party Vendor agreement, that are necessary for you and us to access and use Your Data as set forth herein. 
  2. b. Your access and use of the Tech Services may be interrupted from time to time for any of several reasons, including the malfunction of equipment, periodic updating, maintenance or repair of the Tech Services, other actions that we may elect to take, or issues with Third Party Vendors. You agree that we are not liable to you or to any third party for any interruption, modification, suspension, or discontinuance of the Tech Services. We do not make any other commitments or warranties about our Tech Services or how they will perform for you other than as expressly stated in these Terms, unless required under applicable law. We do not provide any implied warranties, such as the implied warranties of non-infringement, merchantability, and fitness for a particular purpose, unless required under applicable law.
  1. Indemnity and Limits of Liability. 
  1. a. Unless prohibited by applicable law, you agree to indemnify us and our affiliates (including their respective officers, directors, employees and agents) and hold them harmless against any liabilities, damages and costs (including reasonable attorney fees and final settlement amounts) from any claims or legal proceedings (including actions by government authorities) arising out of or relating to: (a) your breach of these Terms or any agreement with a Third Party Vendor; (b) Your Data or the content you provide us; (c) unlawful use of the Tech Services; or (d) your gross negligence or willful misconduct. 
  2. b. You agree that our total liability arising out of or relating to these Terms and your use of the Tech Services, in the aggregate, is limited to the lesser of (1) US$1,000 or (2) the fees that you paid to use the Tech Services in the 12 months before the event giving rise to the liability. You agree that we won’t be responsible for your loss of profits, revenues, business opportunities, goodwill, or anticipated savings, indirect or consequential loss, or punitive damages in connection with your use of the Tech Services or these Terms.  This limitation will not apply to liability due to our gross negligence, willful misconduct, or that otherwise can not be limited or excluded by applicable law.
  1. Miscellaneous. We will send all required notices in these Terms to the email address associated with your account. All notices to us must be sent to legalnotices@tryotter.com. These Terms and our Privacy Policy, contain the entire understanding of the parties regarding your use of the Tech Services, and supersedes all prior and related contemporaneous agreements and understandings. For clarity, nothing herein shall modify the terms of the CRA. We have the right to update or change these Terms by providing you with notice and your continued use of the Tech Services will be your acceptance of those changes. You have certain rights under applicable laws that cannot be limited by these Terms or any contract; these Terms will not restrict those rights. If you breach these Terms, and we do not take immediate action in response to your breach, we are not waiving any rights we may have, including the right to take action in the future. If a portion of these Terms is deemed invalid or unenforceable, the remainder of these Terms will remain in effect. These Terms are between only you and us; these Terms do not create any legal rights or obligations for any third party, even if others benefit from that relationship under these Terms. These Terms shall be governed by California law, excluding applicable conflict of laws rules. 
  2. Arbitration. Except for claims or disputes related to protecting a party’s intellectual property, each party agrees that any claim or dispute arising out of or relating to these Terms or your use of the Tech Services will be settled by binding arbitration before a single arbitrator, and not in a court of law. The arbitration will be administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. A party who desires to initiate arbitration must provide the other party with a written demand for arbitration as specified in such rules. Unless the parties agree in writing otherwise, the arbitration will be conducted in the city of Los Angeles, California. The award and decision of the arbitrator will be conclusive and binding upon all parties, and judgment upon the award may be entered in any court of competent jurisdiction. The arbitrator will have the right to include in the award any relief which they deem proper in the circumstances, only to the extent permitted by these Terms, provided that the arbitrator will not have the authority to award exemplary or punitive damages. The arbitrator will award the prevailing party its reasonable attorneys’ fees and expenses. Each party agrees that arbitration will be conducted on an individual, not a class‑wide, basis and that any arbitration proceeding between you and us and/or our affiliates will not be consolidated with any other arbitration proceeding involving us or any other person or entity.